Pueblo de Palmas, Inc. (“Pueblo de Palmas,” “we,” “our,” or “us”)
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and related services (the “Site”), and when you communicate with us by SMS/text message. By using the Site, you agree to this Policy.
Information We Collect
Personal Information. We may collect your name, email address, mailing address, phone number, and similar contact details when you submit forms, request information, or otherwise interact with us.
Non-Personal/Technical Data. We may collect IP address, device identifiers, browser type, access times, referring pages/URLs, and general location to operate, secure, and improve the Site.
How We Use Information
We use information to:
- Provide, operate, and improve the Site and our services;
- Respond to inquiries and process requests;
- Send service-related updates (e.g., appointment confirmations, account notices) and, if you opt in, marketing updates about property listings, offers, or promotions;
- Conduct surveys and gather feedback;
- Maintain security and prevent fraud.
We do not sell personal information.
Disclosure to Third Parties
We do not sell, rent, or lease your personal information to third parties. We may share information with service providers (e.g., website hosting, email/SMS delivery, customer support) who are contractually required to protect it and use it only to perform services for us. We may also disclose information if required by law, to protect our rights or property, or to protect the safety of users or the public.
Cookies & Similar Technologies
We use cookies to operate the Site, remember preferences, and analyze usage. You can control cookies in your browser settings; some features may not function properly if cookies are disabled.
SMS/Text Messaging Program
Program Description. We send texts for customer support, appointment/visit reminders, and service/account notices. Marketing and promotional texts (e.g., new listings, limited-time offers) are sent only if you expressly opt in to marketing.
Opt-In. You may consent on our forms, at events, or by texting a keyword such as START to our number. Consent is not a condition of purchase.
Opt-Out & Help. Reply STOP to cancel or HELP for assistance at any time. We also honor END, CANCEL, UNSUBSCRIBE, and QUIT.
Message Frequency. You will receive recurring messages. Message frequency varies by account activity and your interactions; promotional frequency varies by campaign.
Rates/Fees. Message and data rates may apply.
Mobile Information & Sharing. We do not sell or share mobile phone numbers, SMS opt-in data, or SMS message content with third parties or affiliates for their marketing or promotional purposes. Mobile information may be shared only with service providers as needed to deliver texts (e.g., routing/delivery) and not for their own use.
Security & Sensitive Data. For your protection, avoid texting sensitive personal or financial information (e.g., full SSN, payment card numbers). Links in messages may direct you to our website or portal; some content may require you to log in.
Data Retention
We keep personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, or as otherwise permitted by law. You may request deletion where applicable.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.
External Links
The Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing information.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Policy from time to time. Your continued use of the Site or our SMS program after changes means you accept the updated Policy.
Pueblo de Palmas, Inc.
Physicial Address:
3505 E. FM 2812 Edinburg, Tx 78542
Mailing address:
P.O. Box 1000
Mission, TX 78573
Email: CustomerService@PueblodePalmas.com
Phone: (956) 383-3222
